Consumer Alert: Do Not buy flowers from Bloomex Inc. / Bunches Direct – 2013
February 15, 2013
If you do not want to read the entire article, please just do yourself a favour and do not buy from Bloomex. If they do not deliver your order (which is likely going to happen) they will lie, cheat and steal in order to keep your money. There is no compromise with the company and they are blatantly stealing from consumers. Bloomex is conducting fraud. Someone should start with the filing of a class action lawsuit against this company. Protect yourself and protect others by making them aware of Bloomex.
Has Bloomex stolen your money? Report it here – Canadian Anti-Fraud Centre
Experienced unacceptable business practices by Bloomex? Report it here – Canadian BBB
Consumer Alert: Do not buy flowers from Bloomex / Bunches Direct
This is not the first time I have had a run in with this horrible company! But it is the first time that it’s ruined a special occasion – Valentine’s Day 2013 for my significant other (she doesn’t mind – “thought that counts”) but it bothers me that companies like Bloomex can get away with this type of behaviour. The first horrible experience occurred when I ordered directly from bloomex back in September 2012. I swore up and down that I would never order again from Bloomex…However, I was unaware that they handled other florists requests/and have dummy sites setup to fulfill orders. For example: Local Florist – Visit their website (Buyer be aware of the URL as the site may look different than Bloomex but it’s still them).
If I had known this I would never have ordered online from a website other than FTD or Blooms N Roses Flowers & Gifts (highly recommend and have never had an issue). Better yet visit your local flower shop and purchase directly and hand deliver. While this is the ideal solution, clearly in this day and age we cannot always afford the time to do this.
Background of Bloomex Inc.:
Firstly, before reading below please note that this “Bloomex Inc.” company is not BBB accredited.
But for arguments sake take a look at their history - BBB.org
- 248 complaints filed against business
- Failure to respond to 196 complaints filed against business.
- 4 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Length of time business has taken to resolve complaint(s).
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Due to the fact that they’re not accredited they do not need to resolve any issue brought up by BBB. I use this as an example of others’ experiences with the company and why you should be aware. Do not trust this company, do not trust this company with your credit card information, address, phone numbers, etc… Businesses that are run like Bloomex do not usually have many security measures in place to protect you or your privacy.
In addition to BBB.org, CBC Marketplace had a very interesting episode (A Bloomex Review) on Bloomex back in 2010 and it doesn’t look like the company has changed one bit. The episode was titled – “BUSTED: Bloomex - When you buy from Bloomex, do you get your money’s worth?” Definitely, worth a read and make sure to check out the comments section:
Posted by Butters
“They are a bunch of scam artists! They delivered my girlfriends flowers 3 days late and they will not return my calls and emails for a refund. There is no customer service department at Bloomex. It is just an answering machine that nobody checks. Spread the word; Do not use Bloomex!”
Posted by Bloomex H8r
“As a former Bloomex employee, I can attest to the fact that Bloomex never had adequate stock to fill orders and due to constantly cutting corners Bloomex churns out low-end, sloppy work.
Even more importantly, they underpay their staff and allow warehouse managers to treat other staff poorly, including offenses such as wrongful dismissal.”
Posted by Jeremy Alderton
“They sent the wrong flowers, conveniently already dead, in a smashed vase after the recipient had left for the day. After thirty minutes on the phone they reluctantly reimbursed some of the cost but insisted I pay the delivery fee because that’s their policy. Never again!”
In my case, the flowers never show up or show up one or two days later, last for less than 24hrs, are crushed, and smell like the back of a truck!
Please, for all of you romantics out there that like to surprise your significant other with flowers & gifts stay far far away from Bloomex, Bunches Direct & any online portal that is affiliated with Bloomex. It’s not worth your time, money, or patience. If you have used Bloomex before I am truly sorry.
I will probably never get my money (refund) back from Bloomex and that is a crying shame. These scammers do not deserve my hard earned money or my time.
DO NOT Buy from -
READ additional issues on: Yelp
Local Florist - Visit their website (Btw, there are a ton of Bloomex sites out there so be aware of the URL)
DO Buy from -